Shipping Policy

At Casa de Diamante, we're committed to ensuring your pieces arrive safely and beautifully, wherever you are in the world.

UK Shipping

Standard Delivery (FREE)

All UK orders qualify for free standard shipping.

  • Orders are processed within 1-3 working days (excluding weekends & holidays).
  • Once dispatched, delivery takes approximately 4-7 business days.
  • You'll receive an email with your tracking number once your order is on its way.

International Shipping

Delivery Fee: FROM 10.99

We currently ship internationally to selected countries.

  • Processing time: 1-3 working days
  • Estimated delivery time: 10-15 business days depending on your location
  • You'll receive tracking information via email once your order is shipped

Please note: We do not cover international return shipping costs.

Customs & Import Fees

International orders may be subject to local duties, taxes, or VAT, depending on your country's customs regulations.

These charges are NOT included in our prices and are the customer's responsibility upon delivery.

Order Tracking

Once your order ships, you will receive a tracking email with your unique shipping number.

Please allow up to 48 hours for tracking updates to appear.

If you haven't received your parcel within 7 business days (UK) or 15 business days (International) after your shipping confirmation, please contact us at:

contact@casadediamante.co.uk

Important Notes

  • Orders cannot be amended or cancelled once placed. If you no longer require your order, it must be returned after delivery.
  • Please double-check your shipping address before placing an order. We cannot guarantee address changes once your order has been submitted.
  • If an order is returned due to an incorrect or incomplete address, a £4.99 reshipping fee will apply. If you prefer a refund instead, the same fee will be deducted from the refund amount.

Lost or Marked-as-Delivered Orders

We are not liable for parcels marked as "delivered" by Royal Mail or any postal carrier, including those with GPS tracking or photo proof.

We always recommend shipping to a secure and reliable address (home or workplace) to avoid any delivery issues.

Should you have any questions about your shipment, don't hesitate to get in touch.

We're here to help - and ensure your Casa de Diamante experience sparkles from start to finish.